Refund policy
At Grit and Gear Outfitters,
We want our Return & Refund process to be clear and straightforward. Please review the information below before requesting a return.
Return Period
We accept eligible returns within 30 days of the date your order is delivered.
Return Request submitted after this period may not be accepted.
Return Eligibility
To qualify for a return, the item should:
- Be returned within the stated return period
- Be in its original condition
- Include the original packaging and accessories, where applicable
- Include proof of purchase or your order number
Items that are damaged through misuse, improper installation, modification, or normal wear may not qualify for return unless otherwise required by applicable law.
Change of Mind Returns
If you change your mind, ordered the wrong item, or no longer need the product, you may request a return within 30 days of delivery if the item is unused and in original condition. You pay the return shipping cost on change-of-mind returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective or you receive an incorrect item, please contact us at info@gritandgearoutfitters.com within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging, when applicable
After revieing the request, we will provide appropriate return and replacement or refund instructions.
For an approved return involving a damaged, defective or incorrect item, Grit and Gear Outfitters will cover the return shipping cost where applicable.
How to Request a Return
To start a return, contact us at:
- Email: info@gritandgearoutfitters.com
- Please include your order number and reason for the return.
- If your return is approved, we will provide return instructions and the applicable return address.
- Do not send a product back without first receiving return instructions.
Return Shipping Cost
Change of mind or customer-preference returns: you pay the return shipping cost.
Damaged, defective, or incorrect items that we approve for return: we cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method.
Approved refunds are normally processed by us within 14 working days. Your bank or payment provider may require additional time before the refund appears in your account.
Exchanges
If direct exchanges are not available, you may return an eligible item according to this policy and place a new order for the preferred product.
Order Cancellations
If you need to cancel or change an order, contact as soon as possible at info@gritandgearoutfitters.com.
If the order has already been processed or shipped, cancellation may no longer be possible. You may still request an eligible return after delivery according to this policy.
Non Returnable Items
Any products that are not eligible for return will be clearly identified on the applicable product page before purchase.
This does not affect your rights regarding items that arrive damaged, defective, or incorrect where applicable.
Contact Us
If you have questions about a return or refund, please contact us:
Email: info@gritandgearoutfitters.com
Phone: +1(336) 317-3988