Guarantee Terms
At Grit and Gear Outfitters,
we want customers to receive the products they ordered in the condition and specification described on our website.
Products Guarantee
We aim to ensure that:
- Products are accurately described on our website
- Customers receive the correct item ordered
- Products are shipped in appropriate condition
- Product specifications and features are presented as accurately as possible.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photos or other relevant information, when applicable
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
Product Compatibility
- Some accessories are a generic size. Measure before you order.
- We do not promise fit on every truck unless the product page says a specific measurement that matches your vehicle.
- These listings are not branded to Ford, Ram, Chevrolet, Jeep, or any other automaker.
Normal Wear and Use
- This guarantee does not cover damage caused by normal wear, misuse, accidents, improper installation, modification or use of a product outside its intended purpose.
- Any specific manufacturer warranty, if available, will be stated on the applicable product outside its intended purposes.
Returns and Refunds
Returns, replacements, and refunds follow our Return & Refund Policy, including the return period, eligibility, and refund timing.
Contact Us
If you have a question about a product or an order, please contact us:
Email: info@gritandgearoutfitters.com
Phone: +1(336) 317-3988